Frequently Asked Questions
Everything you need to know about Hard Candy cosmetics, shipping, and more.
Are Hard Candy products cruelty-free?
Yes, Hard Candy is a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow third parties to test on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's progress.
What is your return policy for beauty products?
We offer a 30-day return policy for unused and unopened products. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products vegan-friendly?
Many of our products are vegan. You can find a full list of ingredients on each product page, and vegan items are clearly labeled with our 'Vegan' badge.